winget install --id Genesys.GenesysCloudBackgroundAssistantAbout Genesys Cloud Background Assistant
The Genesys Cloud Background Assistant is available for Windows only. - Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background. - Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whene...
What's new in 1.7.468.0
- Updated to Chromium 147. - Added support for the upcoming Genesys Cloud feature Live Screen Monitoring for agent supervision. - Added a 64-bit version to address potential memory issues with multiple concurrent screen recordings. Genesys recommends installing the 64-bit version of GCBA going forward. - Fixed an issue where GCBA Connector Microsoft Edge extension failed to upgrade.
Version history
| Version | Updated | Notes |
|---|---|---|
| 1.7.468.0 | Unknown | - Updated to Chromium 147. - Added support for the upcoming Genesys Cloud feature Live Screen Monitoring for agent supervision. - Added a 64-bit version to address potential memory issues with multiple concurrent screen... |
| 1.6.436.0 | Unknown | Release notes |
| 1.4.282.0 | Unknown | - Updated to Chromium 131 - Improved handling of the USEPROXY and PROXYSERVER parameters during silent installation and upgrade - Fixed an issue introduced in GCBA version 1.4.266 with time validation during authenticati... |