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Available on winget

Install GenesysCloud

Open Genesys Cloud automatically at startup and run it in the background.

Install with winget
winget install --id Genesys.GenesysCloud
Upgrade
winget upgrade --id Genesys.GenesysCloud
Uninstall
winget uninstall --id Genesys.GenesysCloud

About GenesysCloud

The Genesys Cloud desktop app is available for Windows and Mac: - Use a dedicated application. Run Genesys Cloud as a stand-alone program, and keep it separate from your browser windows and tabs. - Start Genesys Cloud automatically. Automatically open Genesys Cloud when your computer starts up, and avoid missing important communications. - Run in silent mode. Close the window but continue to run Genesys Cloud in the background, allowing you to continue receiving chats and notifications. - Update automatically. The...

What's new in 2.51.916.0

- 32-bit applications running on 64-bit Windows will receive 64-bit updates in the future. Moving forward, only 64-bit versions will be delivered.

Read release notes

Version history

Version Updated Notes
2.51.916.0 Unknown - 32-bit applications running on 64-bit Windows will receive 64-bit updates in the future. Moving forward, only 64-bit versions will be delivered.
2.51.912.0 Unknown - Updated to Chromium 148.0.7778.218 - Disabled Chromium lookalike “Did you mean {url}?” navigation suggestions - Fixed incorrect default automatic update from test environment - Improved code quality based on Codacy rep...
2.50.909.0 Unknown - Updated to Chromium 147.0.7727.138 - Fixed Jabra integration issue where headset buttons failed to work via a dedicated USB receiver - Disabled OnDeviceModelService utility process at startup to prevent resource consum...
2.49.903.0 Unknown - Updated to Chromium 146.0.7680.154 - Added the ability to optionally use the legacy Jabra integration - Fixed an issue with Windows display scaling over 100% showing the window zoomed incorrectly - Fixed an issue with...
2.48.901.0 Unknown Release notes
2.48.900.0 Unknown - Updated to Chromium 144.0.7559.110 - 64-bit application is now provided for download and manual install. 32-bit applications will get 32-bit updates, 64-bit will get 64-bit. In the future, only 64-bit will be delivered...
2.47.870.0 Unknown - Update to Chromium 142.0.7444.163 - Added support for Microsoft CloudAP functionality to streamline authentication and support conditional access policies - Fixed an issue when launching with elevated privileges - Fixe...
2.46.855.0 Unknown Release notes
2.45.851.0 Unknown - Updated to Chromium 139.0.7258.31 - Fixed issues with notifications - Updated logo to match branding
2.44.848.0 Unknown - Updated to Chromium 138.0.7204.97 - Added support for a different mechanism for geolocation - Added support for notifications with buttons - Fixed spacing and size of some installer elements
2.43.829.0 Unknown - Updated to Chromium 137.0.7151.69 - Updated to .NET 4.8 - Fixed a crash when switching between desktop and tablet mode. - Fixed an issue with authentication involving popup windows. - Fixed an alignment issue when swit...
2.43.825.0 Unknown - Updated to Chromium 137.0.7151.69 - Updated to .NET 4.8 - Fixed a crash when switching between desktop and tablet mode - Fixed an issue with authentication involving popup windows - Fixed an alignment issue when switch...
2.42.822.0 Unknown - Updated to Chromium 135.0.7049.52 - Fix for simultaneously downloading multiple, identically named files, so those file names will be made unique - Updated WinSparkle updater
2.41.817.0 Unknown - Updated to Chromium 133.0.6943.142 - Updated copyright dates
2.40.811 Unknown No notes
2.34.771 Unknown No notes